30-Days Return and Exchange Policy

30-Day Return and Exchange Policy

We want you to be fully satisfied with your purchase. If you are not completely happy with your product, we offer a 30-day Return and Exchange Policy. Please read the following terms and instructions carefully:

Eligibility for Return or Exchange:

• Returns or exchanges are only eligible within 30 days from the date of purchase.

• The product must be unused, unwashed, and in its original condition with all tags and packaging intact.

• For exchange, the item should not show any signs of use, wear, or damage.

Return Process:

1. Contact Us Within 30 Days:

   • To initiate a return or exchange, please contact our customer service team at [email/phone number] within 30 days of receiving your item.

   • Provide your order number and the reason for return or exchange.

2. Return Authorization:

   • After we receive your request, our team will review the details and issue a Return Authorization (RA) number if applicable.

   • Please do not return the product without the RA number as we will not be able to process your return or exchange.

3. Shipping the Product:

   • Return shipping is the responsibility of the customer unless the item is damaged or defective upon arrival.

   • We recommend using a trackable shipping method to ensure the product reaches us safely.

   • Pack the item securely to avoid any damage during transit.

4. Product Inspection:

   • Once we receive the product, we will inspect it for signs of use or damage.

   • If the item is in resalable condition, we will process the return or exchange accordingly.

Exchange Process:

• If you would like to exchange your item for a different size, color, or model, please follow the same procedure as for a return.

• If the item you wish to exchange for is in stock, we will ship it to you once we’ve processed the exchange.

• In cases of out-of-stock exchanges, we will offer a refund or suggest a comparable product.

Refund Process:

• Refunds will be issued to the original payment method.

• Please allow up to 7 business days for the refund to reflect in your account once the return has been processed.

Exclusions:

• Items marked as final sale cannot be returned or exchanged.

• Products that have been used, worn, or damaged due to improper care or handling cannot be returned or exchanged.

Complaints and Issues:

• If you have a complaint or issue with your product, please contact our customer service within 30 days of receiving your item.

• We will assess the complaint and work towards a resolution, either through a replacement, exchange, or refund depending on the situation.

• Please ensure that the product is not used if you want to return or exchange it.

We are committed to providing excellent customer service and ensuring that your shopping experience with us is positive. Should you have any questions or need further assistance, do not hesitate to reach out!

This policy ensures that you have peace of mind while shopping with us and allows us to maintain quality control and service standards.